Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • Highly recommended!

    “Troyer Insurance Agency provides the highest quality customer service and they have all the insurance products you need to protect your home, car, and life. Dana goes above and beyond what anyone expects of an insurance agent to make sure her clients are happy and well taken care of. She is very knowledgeable about everything related to insurance and takes the time to explain the different options and types of coverage in a way that is easy to understand. She does not pressure you to buy anything you don’t need and she can be trusted to offer you exactly what you want for the best price.”

  • JS
    Better coverage for less money... Much less!

    “I heard about Troyer Insurance from a friend. When I gave them a call I had a quote back in less than 15 minutes. Both my home and auto together saved me over $200 a year!”

  • EB
    Very grateful to team Troyer & Erie Insurance.

    “We have had a bad run of luck lately… Leaks causing floods… Giant trees falling down.
    But we’re truly blessed to have made the right choice with Erie Insurance. I can’t tell you how great it’s been to work with the adjuster. He brings a calm and a solution to the tsunami of issues that can pull you under in times of crisis. My family is so appreciative of the tremendous service we’ve received these last four months. Thank you.”

  • GM
    I continually recommend this company to friends and associates...

    “As a very satisfied customer of the Erie Insurance Group, I continually recommend the company to friends and associates for the following reasons: excellent coverage at very competitive rates; courteous, helpful local agent and quick no-hassle claim adjustment.”

  • MH
    You just don’t find insurance agents like her.

    Many thanks for to Dana Troyer and Troyer Insurance.

    We had major damage done to our home due to a tornado from hurricane Ivan.  It lifted our roof off of our home and we had major damage done to both floors of our home due to water damage.

    We called Dana Troyer to report our loss and she came out the next day and worked right beside us packing up our belongings and assisting wherever she could.

    You just don’t find insurance agents like her.

    Many, many thanks Dana.”

  • PF
    Transylvania is Fortunate to Have Dana Troyer...

    Transylvania is Fortunate to Have Dana Troyer from the Transylvania Times

    Four weeks ago, while I was visiting my daughter in Michigan, a pipe ruptured and flooded my house on Davis Mountain in Hendersonville.  I called Dana Troyer, my Erie Insurance Agent frantic at the news and helpless to do anything about it from so far away.  Within a half hour, Dana was at my house arranging for emergency restoration help and getting valuables out of harm’s way.  The damage was extensive and today is my first day back in my own home.

    Without Dana’s instant help, it would have been much worse.  I not only want to thank her publicly for the fantastic service, but to say how lucky Transylvania County is to have Dana and Troyer Insurance in your community”

  • JA
    I am proud to have you represent Erie Insurance Group.

    From the Desk of the President and CEO, Erie Insurance Group

    I was pleased to receive a letter from Cynthia B. in which she recognizes your (Troyer Insurance Agency Inc’s) service for going “above and beyond.”  The Erie Family of Agents and Employees has generated tremendous loyalty from the service provided to Policyholders and claimants.

    Thank you for demonstrating that not all insurance companies and Agents are alike.

    I am proud to have you represent Erie Insurance Group.”

  • MM
    We not only saved on our premiums but got more coverage for our money.

    “After 9 years with another insurance company and having a problem with increased premiums and some office personnel problems we decided to shop for other insurance.

    Wow, did we find one!  Troyer Insurance was just what we were looking for.  Dana sat down with us and compared apples to apples with our other policy, so we could see the difference.  We not only saved on our premiums but got more coverage for our money.

    If you want excellent coverage and save on your home and auto, we recommend Troyer Insurance Agency.
    Also it is a pleasure to do business with the office personnel.”

  • AW
    Many thanks to Dana of Troyer Insurance Agency...

    Fantastic Service from the Transylvania Times

    It was about 11:30 a.m. on Thursday, Oct. 22, as I was maneuvering through a tight parking lot when a tree stump hit the right rear bumper of my Ford 500. I drove home and called my insurance company, Troyer Insurance Agency in Pisgah Forest. By 4:30 p.m. I had three quotes for the repair and handed them over to Dana. She immediately filed a claim and the next day I heard from Erie Insurance giving me my claim number and advising me that an adjusted would be in touch shortly. Ten minutes later the phone rang again. It was Jeff, the adjuster. Within an hour I had the detailed estimate of the costs for repair.

    On Saturday, Oct. 24, the check to cover the repair arrived from Erie Insurance. By Tuesday, Oct. 27, Ralph Donato of Coachworks Auto Body on Ecusta Road had all the necessary parts. Shortly after 11:30 a.m. on Thursday, Oct. 29 – seven days almost to the hour from the accident – I drove past Troyer Insurance Agency on my way home with a repaired car.

    To have an accident, get the repair done expertly and paid for (less my deductible!) all within a week exemplifies the benefit of using local companies.

    Many thanks to Dana of Troyer Insurance Agency for her prompt and efficient handling of my unfortunate accident. The personal service that Troyer Insurance Agency offers to their clients cannot be praised too highly. Well done – and thank you.”